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Privacy Policy

Floren Flowers are committed to ensuring that your privacy is protected. We treat it with the highest standards of security and confidentiality. This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018).

Our details

Floren Flowers

17 Gandy Street, Exeter, EX4 3LS

What information we collect and hold about you?

When you use our website, we collect certain information. This includes your IP address, information from cookies, information about your computer or device, information about how you use our website (for example how long you were on our website, which pages you viewed and the geographical location from which you accessed our website (based on your IP address)

If you contact us through our contact form then we will also have the information you give us. This is your name and contact details.

We will only email you if you contact us first unless we need to confirm an order/workshop booking.

How do we use the information about you?

To improve our website and business, to analyse the use of our website and to be able to fulfill orders placed through the website. The information given to us when you place an order allows us to process and fulfill your order and assist with future customer service enquirers.

When you contact us through our contact form we use the information given to us to, by you, to provide you will the relevant information. All information given on our contact form is stored through a third-party email provider. Our provider is Gmail.Your personal information will be used for the specific reasons stated above only.

Communicating with you

When you use our contact form through our website we receive this through our website provider and 123 Form Builder as well as through our Gmail email.

We will only email you if you contact us first unless we need to confirm an order/workshop booking.

Our newsletters are only sent out to newsletter subscribers only. You subscribe to our newsletters by entering your name and email through our subscribers contact form on our website. You are never automatically signed up to receive emails at any time, only you can sign up to receive newsletters.

You can unsubscribe at any time by clicking the unsubscribe link within any email received or by contacting us at

We do not record calls.

Processing an order

When you order for goods on our website, we collect your name, email address, billing address and shipping address. Once you have placed an order you will make payment of goods you have ordered. To process the payment, we use third-party provider. Our provider is World Pay.

Access to personal data

You are entitled to view, amend or delete the personal information we hold.

Email your request to

Web-server Information

We use a third party server to host our website called WIX. You can view their privacy policy here

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We use technology to track the patterns of behaviour of visitors to our site. We use Visitor Analytics to do this (third party). This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies'). Our website uses Session (Transient) cookies and Persistent (Permanent or Stored) cookies

The information collected in this way can be used to identify you unless you modify your browser settings.

Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.

Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.


Third Party Links

We are not responsible for the content of any website that have links on this website or for the legal consequences of your entering into any contracts with the third parties that have these links on our website and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

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